This Delivery and Shipping Policy governs the dispatch, transportation, and delivery of Products purchased from Zefix. This Policy forms an integral part of the Zefix Terms and Conditions of Sale and must be read together with the Returns and Refund Policy.

Given the technical and high-value nature of automotive spare parts, Zefix operates a controlled delivery framework designed to ensure traceability, minimize transit damage risk, and clearly allocate responsibility between the parties.

---

Zefix offers only pickup services from it’s warehouse - located at … To pickup your items please follow this image.

Further information upon delivery availability.

Zefix delivers Products within the Republic of Ghana only.

Delivery services are available within Accra and Greater Accra Region, as well as selected regions nationwide, subject to logistics coverage and operational feasibility.

Zefix reserves the right to decline delivery to remote or high-risk areas where safe and reliable delivery cannot reasonably be guaranteed.

---

Orders shall be processed and prepared for dispatch only after:

• Full payment confirmation has been received (for Mobile Money or bank transfer); or
• Order confirmation has been validated (for Cash on Delivery, where applicable).

Zefix endeavors to dispatch or prepare for self pickup in-stock Products within one (1) to two (2) business days following order confirmation.

Special-order or custom-sourced Products may require extended procurement timelines, which shall be communicated to the Customer separately.

Dispatch timelines are estimates only and do not constitute guaranteed delivery dates.

---

Estimated delivery timelines are as follows:

• Pickup in Zefix warehouse within same or next business day.

• Accra & Greater Accra: approximately one (1) to three (3) business days after dispatch. (subject to availability)
• Other regions within Ghana: approximately two (2) to five (5) business days after dispatch. (subject to availability)

Delivery timelines may be affected by traffic conditions, public holidays, weather events, security conditions, logistics provider constraints, or other circumstances beyond the reasonable control of Zefix.

Zefix shall not be liable for delays attributable to third-party courier services or force majeure events.

---

The Customer is solely responsible for providing a complete, accurate, and accessible delivery address, including contact telephone number.

Where incorrect or incomplete address details result in failed delivery attempts, the Customer may be required to bear additional delivery costs.

The Customer or an authorized representative must be available at the delivery location to receive and inspect the Product.

---

Risk in the Product transfers to the Customer immediately upon physical delivery and acceptance of the Product at the delivery address.

Acceptance shall occur when:

• The Customer or authorized recipient signs a delivery confirmation; or
• The Product is physically handed over and received.

The Customer is obligated to inspect the Product immediately upon delivery for:

• Visible external damage;
• Incorrect items;
• Missing components;
• Packaging tampering.

Any visible damage or discrepancy must be reported to Zefix within twenty-four (24) hours of delivery.

Failure to report visible damage within this timeframe shall constitute acceptance of the Product in good condition for purposes of transit-related claims.

This inspection obligation supports the two (2) calendar day return reporting requirement outlined in the Returns and Refund Policy.

---

If delivery fails due to:

• Customer absence;
• Refusal to accept delivery;
• Inaccessible location;
• Incorrect address information;

Zefix reserves the right to:

• Charge additional re-delivery fees;
• Cancel the Order and deduct delivery costs from any refund due;
• Withhold dispatch of future orders pending resolution.

Repeated failed delivery attempts may result in cancellation of the Order at Zefix’s discretion.

---

Where Products are specially sourced upon Customer request, estimated delivery timelines shall depend on supplier availability and import conditions.

Such timelines are indicative only and may vary due to customs clearance, supplier delays, or international shipping constraints.

Special-order Products are non-cancellable once procurement has commenced.

---

Delivery charges shall be displayed at checkout and form part of the total payable amount.

Delivery fees are non-refundable except where the return is due to an error attributable solely to Zefix.

---

In the event that a Product is lost or damaged prior to confirmed delivery:

• Zefix shall investigate with the logistics provider;
• The Customer must cooperate in providing relevant information;
• Resolution may include replacement or refund at Zefix’s discretion.

Zefix shall not be liable for loss or damage occurring after confirmed delivery and transfer of risk.

---

Zefix shall not be liable for failure or delay in delivery resulting from events beyond its reasonable control, including but not limited to natural disasters, political unrest, supply chain disruption, or telecommunications failures.

---

Zefix reserves the right to refuse delivery or cancel an Order prior to dispatch where:

• Fraud is suspected;
• Payment verification fails;
• Regulatory compliance issues arise;
• Security concerns are identified.

In such cases, any confirmed payments shall be refunded in accordance with the Payment Policy.